Endless hold times
Listening to hold music for hours is nobody's idea of a good time. Your time is too valuable to waste.
Website support, directly with Patrick.
Email or call the person who built your website. Included in your website subscription.
+100 business owners like you Our VIP Support got us featured in
Featured in: Buffer, Entrepreneur, HuffPost, Upwork, Business Insider, DesignRush, WPMU DEV
The Struggle
The struggles with standard support
Why traditional customer support leaves you frustrated.
Call center confusion
Dealing with call centers often means repeating your issue multiple times. It’s like running in circles.
Language barriers
Resolving issues is hard enough without language barriers. Clear communication is essential.
The Solution
Personal, 1-on-1 website support without the hassles
One point of contact who knows your business and your website.
Direct access
Email or call Patrick directly. Your request goes to the person who knows your website.
Leave the request with me
Send a message whenever it suits you. If I’m unavailable, I’ll get back to you with the next step.
Personalized attention
Receive tailored support based on your unique needs and concerns. No more generic responses.
Native English support
Talk with me in English or Spanish, whichever is easier for you.
Consistent follow ups
Enjoy a consistent point of contact who knows your history. Follow-ups are effective and personalized.
Peace of mind
Know who is handling your request and when to expect the next update.
How It Works
Simple and direct VIP customer support for website owners
Direct support with Patrick is included in your website subscription.
Email or call with what you need. If I’m with another customer, leave a message and I’ll get back to you.
I’ll explain the next step and when to expect the work. Tell me first if the site is down or an important form has stopped working so I can prioritize the problem.
You can speak with me in English or Spanish. You don’t need a portal account or a technical explanation.
Reviews
We've been doing game-changing VIP customer support for websites for awhile
See for yourself what everyone is saying.
Read all 124 reviews across Google, social & podcast →I met him when I had my website down and I didn't have any communication with my clients because emails wasn't working either. Patrick was able to build a brand new website in only 3 days and fix my emails as well.
Santiago Velazquez
Owner of DJ Santy Entertainment
Easy communication. Beautiful website designed. Patrick gives practical advice about how to design features on the website based on your needs.
Angela Liu
Co-Founder of UTalkCon
Very easy to work with!
David Stones
Actor. Poet. Author
Patrick was very accommodating and easy to work with. He responded to all my emails quickly and we were very pleased with the end product.
Breen Courneya
BC Interior Design
Patrick does amazingly high quality website design and production at a very reasonable cost. He is very experienced, thoughtful, creative and responds to questions and concerns in a timely manner.
David Brooks
Owner of Dakota Trauma Therapy LLC
RapidWebLaunch has been great to deal with. They are as rapid as they claim to be and will always give you honest and well-informed advice.
Ginny Santos
Founder of NeOle
RapidWebLaunch did a great job quickly getting my website operational. The team was very responsive to my needs.
Chris Buss
Founder of Traders Profit Compass
Within a day-and-a-half from my first contact they had me up and running with a professional website. Patrick was great to work with, responsive and patient.
Kevin Crull
CMO of Sprint
Easy to work with, very responsive, and good quality.
Ben Luthi
Founder of Luthi Media LLC
Blog
Resources to guide you
Tips, guides and ideas to get more from your website.
How to Choose the Right Website Hosting Company for You
Focus on reliability, security, and support when choosing a website hosting company that meets your needs and budget, and avoid common pitfalls.
5 Compelling Reasons Why I Decided to Start a Podcast
Thinking about launching your own podcast? Here are my five personal reasons for taking the plunge, from building creative habits to finding a supportive audience.
Baamboo Studio Review: Are Their Weebly Themes Worth It?
*UPDATE: Baamboo Studio has drastically changed over the past couple of years. The quality of their products, services and customer support has fallen off a cliff. I have chosen to no longer work with the company, and I highly recommend you stay away from them as well. A much, much better alternative is Webfire Themes. […]
FAQs
Frequently Asked Questions About VIP Support
And our most frequent answers.
How does VIP Customer Support work?
Direct support with Patrick is included in your website subscription. Email or call with what you need, and I’ll confirm the next step and expected completion date.
Will I have to wait on hold?
There is no call-center queue. You contact me directly. If I’m unavailable, leave a message and I’ll get back to you. This is personal support, not a promise of instant or round-the-clock availability.
Is the support in clear English?
Yes. I speak native English and fluent Spanish, so you can use whichever is easier for you.
Can I expect follow-ups?
Yes. I’ll tell you what happens next and when to expect an update. If a completion date changes, I’ll explain the revised timing.
How personalized is the support?
I know your website and work with you directly, so you don’t have to start from scratch with a new support person each time.
How do I get started?
Choose the website plan on the pricing page. Direct support with Patrick is included in the subscription.